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We have a no return policy for our food products. We may refund you if the product was damaged in transit or did not meet our promised quality at arrival. Since our products ship frozen and are perishable it is the responsibility of the customer to receive the product at a timely manner at their residence. If product is of poor quality upon arrival a dated picture is required to file a refund claim.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return claim is sent to firstname.lastname@example.org it will be reviewed and a decision will be made in a timely manner.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at with a dated picture showing the discrepancies in product.