Refund Policy

Due to the perishable nature of our food products, we do not accept returns. However, if your order is damaged during transit or does not meet the quality standards promised upon arrival, we may offer a refund or replacement.

Please note the following conditions:

1. Timely Delivery: As our products are shipped fresh and/or frozen, it is the customer’s responsibility to ensure prompt receipt of the package. Delays in delivery may impact the quality of the product and are not eligible for a refund.

2. Claims for Quality Issues: In the event the product does not meet the expected quality upon arrival, we require a dated photograph of the item to process a refund claim.

If you have any concerns regarding the condition of your order, please contact us immediately with the necessary documentation to expedite the resolution.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return claim is sent to info@proteincountry.com it will be reviewed and a decision will be made in a timely manner.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Regular and sale priced items may be refunded

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at with a dated picture showing the discrepancies in product.