FAQs

asdadcsdsdsdAll products are shipped fresh or frozen in a reusable styrofoam cooler with a removable lid, securely placed inside a durable corrugated box. Shipments are sent via ground service throughout the contiguous United States. To maintain proper temperature, a block of dry ice is included; for shorter shipping distances, reusable ice packs may be used instead. The specific cooling method depends on the time of year to ensure the product arrives in optimal condition. Due to the perishable nature of these items, orders are shipped only on Mondays and Tuesdays. Please note that items will not be shipped during holiday weeks to avoid delays and ensure quality upon delivery. Dry Ice Warning:
Please exercise caution when handling dry ice included in your shipment. Dry ice is extremely cold (-109.3°F/-78.5°C) and can cause burns if touched directly with bare skin. Avoid direct contact, and always handle it with gloves or a cloth. Do not inhale the vapors in a confined space, as they can displace oxygen and pose a suffocation hazard. Properly dispose of dry ice by allowing it to sublimate in a well-ventilated area, away from children and pets.cdsds

Upon placing your order, please allow up to 3 business days for processing. Once your order has been shipped, you will receive a tracking number via email. If you do not receive a tracking number after 5 business days, please contact us promptly. Our team will thoroughly investigate and assist you in resolving the issue.

Shipping typically takes 1 to 3 business days. All products are shipped from our Midwest location for fast and efficient delivery.

No, not at this moment. Currently we only ship to the 48 contiguous United States plus the District of Columbia.

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Ordering is easy! Browse our products, select the item you want, and click the ‘Add to Cart’ button. Then, proceed to checkout by filling in your shipping and billing details. Once your order is complete, we’ll process it promptly and ship it to you as soon as possible. You also have the option to create your own custom bundle based on weight. Choose from a 10 lbs bundle or a 30 lbs bundle, with an automatic 10% discount applied to the 30 lbs bundle. This discount can be combined with other promotional codes for even greater savings.

Absolutely! At Protein Country, we are committed to delivering the highest quality products. If you are dissatisfied with your purchase or feel the product does not meet our quality standards, please contact us immediately. Our team is dedicated to resolving any concerns promptly to ensure you have the best shopping experience possible. Simply reach out to us, and we’ll make it right!

Unfortunately, we do not offer refunds solely based on personal preference. However, we provide a full refund if the product is of poor quality, damaged, or partially destroyed upon delivery. For complete details, please visit our Refund Policy page. If you have additional questions not covered in our FAQ, feel free to contact us at info@proteincountry.com, and our team will respond as quickly as possible.