FAQs

Q: How is the product packaged and shipped?

A: All products are shipped frozen in a reusable styrofoam cooler with a removable lid that is placed in a durable corrugated box and shipped ground through out the contiguous United States. We add a reusable ice pack to assure that the product arrives to you frozen.

Due to the perishable nature of this item orders will only ship Monday and Tuesday.

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: It will normally take 1 to 5 business days. Products ship from the midwest.

Q: Do you ship Internationally?

A: No, not at this moment. Currently we only ship to the 48 contiguous United States plus the District of Columbia.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Protein Country provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find insufficient quality of the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Unfortunately no, we only offer a full refund if the product is of poor quality and is delivered damaged or partially destroyed. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at info@proteincountry.com and we will get back to you as soon as possible.